Explore how our team revamped the MaskUrlIP VPN mobile app, elevating user experience and design to new heights in the realm of digital security.
Explore how our team revamped the MaskUrlIP VPN mobile app, elevating user experience and design to new heights in the realm of digital security.
VPN
USA
0.5 Month
MaskUrlIP VPN is a prominent provider of secure virtual private network (VPN) services. They approached us with the goal of designing a user-friendly and efficient VPN platform for mobile devices. The aim was to offer their users a seamless and secure online experience while maintaining the brand’s identity and values.
The client faced several challenges, including:
Users find the initial setup and onboarding process confusing, leading to a high dropout rate.
Users do not receive sufficient feedback on their actions within the app, leading to uncertainty about whether the VPN is connected or functioning properly.
Users feel overwhelmed by a multitude of settings and options, making it difficult to configure the VPN according to their preferences.
Overly intrusive advertisements and promotions can disrupt the user experience and lead to frustration.
Users struggle to find support or contact information when they encounter issues or have questions about the app.
To address the client’s challenges, we proposed the following solutions:
Simplify the layout and navigation, making it more intuitive with a clear focus on core features.
Ensure a clear and visible status indicator at the top of the app, indicating whether the VPN is active or not.
Display ads in a way that does not interrupt the user’s primary tasks, such as using banner or interstitial ads.
Group related settings into logical categories and offer tooltips or explanations for advanced options.
Include a dedicated support section within the app, featuring links to FAQs, contact forms, or live chat support.
Offer onboarding tips or a help section to assist users in getting started and troubleshooting common issues.
To illustrate our vision, we provided wireframes that outlined the new app’s structure and navigation, ensuring an organized and user-centric layout that aligned with the client’s objectives.
Our team of experienced designers transformed the wireframes into a visually appealing, user-centric design. The new design incorporated user feedback and focused on ensuring a seamless user experience with a modern and visually appealing interface.
We conducted user research, created wireframes and mockups, and developed a design system to ensure consistency in visual elements and interactions.
Focused design work
Discovery sessions and feedback meetings
Screens Designed
To maintain consistency throughout the app, we created a comprehensive design system. This included a style guide outlining color schemes, typography, iconography, and interaction patterns. The design system ensured that the app maintained a cohesive and unified appearance across all screens and elements.
Our collaboration with MaskUrlIP VPN resulted in a mobile app that successfully addressed their challenges, providing users with a simplified and intuitive interface while maintaining brand consistency. The design system we implemented ensures a consistent and visually appealing user experience. This project showcases our ability to meet our client’s objectives, ultimately enhancing their brand’s digital presence and user satisfaction.