Healthware Systems

We transformed HealthWare System’s outdated desktop software into a user-friendly SaaS solution by redesigning the interface, streamlining forms, and providing competitive insights.

What we did





6 Months


HealthWare System, a long-standing client specializing in family health clinic management software, approached us with a pressing need to redesign their outdated desktop application into a modern Software as a Service (SaaS) solution. Their existing system was plagued by issues such as an antiquated design, frustrating user experiences, lengthy and cumbersome forms, growing competition concerns, and more. This case study outlines the challenges they faced and the solutions we provided to redesign their software and position them for future success.

Problem Statements

HealthWare faced a range of challenges, including an outdated design, resulting in low user engagement; a frustrating user experience due to a complex interface; lengthy, cumbersome forms causing data entry inefficiencies and errors; and increasing competition from more user-centric healthcare software.

Outdated Design

Their desktop software featured an outdated, non-intuitive design that hindered user productivity and engagement.

Frustrating User Experience

Users frequently experienced frustration and inefficiency due to a complex and non-user-friendly interface, negatively impacting client satisfaction.

Lengthy, cumbersome forms

Cumbersome, lengthy forms increased data entry times, leading to user fatigue and data accuracy concerns.

Competition Pressure

With the emergence of more streamlined and user-centric healthcare software, HealthWare System faced stiff competition that threatened their market share.

Our Solutions

We embarked on a comprehensive transformation, starting with a user-centric redesign informed by in-depth research. We simplified forms, reducing data entry time and errors. We also transitioned to a SaaS model for real-time updates and improved security, along with providing competitive insights and strategies to stay ahead.

User-Centric Redesign

We conducted in-depth user research and reimagined the system with a focus on user needs and feedback, resulting in a modern, user-friendly interface.

Streamlined Forms

By simplifying forms and introducing data validation mechanisms, we significantly reduced data entry time and errors.

SaaS Transition

We migrated the desktop software to a SaaS model, enabling real-time updates, enhanced security, and accessibility from any device.

Enhanced Competition Analysis

We provided HealthWare with valuable insights into their competitors’ offerings and helped them develop strategies to stay ahead in the market.


We designed wireframes that clearly showcased the new user interface, ensuring that key user interactions and functionalities were addressed. These wireframes acted as a blueprint for the development team and guided the project in the right direction.

UI Design

The new UI design incorporated a modern and intuitive interface, with clean, user-centric layouts, color schemes, and typography. We focused on user journeys and information hierarchy to ensure an improved user experience and increased engagement.

What we delivered

After numerous revisions and collaborative discussions over Zoom, we presented the finalized designs.

960+ Hours

Focused design work

100+ Hours

Discovery sessions and feedback meetings


Screen Designed

Design System

To maintain consistency across the application, we developed a robust design system. This included a comprehensive style guide, component library, and documentation to streamline the development process and future updates.


By transforming HealthWare System’s family health clinic software from a dated desktop application to an efficient SaaS solution, we successfully addressed their issues of outdated design, frustrating user experience, lengthy cumbersome forms, and stiff competition concerns. The new system boasts a user-centric design, streamlined forms, and competitive features, positioning HealthWare as a leading player in the healthcare software market while providing a more satisfying experience for their users. This case study serves as a testament to the power of user-focused design and modernization in the software industry.